Since I haven´t come across a lot of reviews for figure-selling shops (though they also sell games and series merchandising), I thought it might interest people to know a bit about one of these places.
Website:
Easy to navigate; they have an English-language website (besides the Japanese one). Everything is explained in perfectly comprehensible English (no garbling of the language). All links and clickable buttons are in English.It´s one of the easiest websites I´ve ever used.
Registration:
Like many online webshops lately, to buy on AmiAmi, you need to register. It´s a very simple and easy process,with every step and box you might need to fill in explained in English. The registration is used to keep track of how many items of one type you buy (as most have a limit of "X per household"), and also to keep track of your "AmiAmi points", which allow you to get discounts on future items you might buy. You get approximately 1 point for every 100 yen you buy. So if you spend, say, 5000 yen on a figure, you get 50 points. I think this is a nice system to ensure that customers return....figures can get expensive, and any discount counts.
The only thing I didn´t quite like about the registration process was the limit of addressess--meaing that if you´ve registered your user and address, and your brother/sister/significant other wants to get an account to send things to the same address--you can´t. You both have to use the same account. Sure, it´s logical when you think of the "household limit" for each figure, but it could get annoying quickly if you had to share accounts with anyone.
Products:
There are many many products here that are very hard to find online. Limited figures, regular figures, gundams, whatever you can think of. They have a bit less of "older" items than newer ones. They´re pretty good about stock however, and warning when an item is out of stock, or on back-order. You can also preorder items--at a much cheaper price than most preorders you´d get in Europe, at least. No additional cost for preordering, as far as I can see.
Customer attention (questions):
Products have an "estimated shipping price" based on their weight. However, if you want to get a more exact shipping quote, you have the option of sending them an email inquiring about the total. This is what I did to ask about my Kenshin Figure. They responded quite promptly, in about a day and a half or so, which is quite fast considering the time differences.
Now, on to the purchase itself:
Buying and shipping:
Very simple, a matter of clicking a few buttons. I bought the figure on January 24th, and minutes later had an email confirmation of the order in my inbox, asking me to wait for a specific shipping total in order to pay. I had picked, thanks to the estimate that I´d asked for, Unregistered SAL shipping.
On January 25th, I got an email with the grand total, including my shipping, and cofirming that the product I´d ordered was in stock. I just had to click the link they provided for me in that same email in order to complete my payment. It was quite easy. I used Paypal.
On January 26th, to my surprise, I was notified that my order had been shipped. Talk about fast!!!
Out of the bluw, the package showed up on my doorstep (well, OK, the postman handed it to me) on the 6th or 7th of February (sorry, I can´t remember the exact date). Considering that I´d picked the slowest and uninsured airmail....it was unexpectedly quick. Only 12-13 days of transit. I chose the cheapest shipping option because I´ve noticed a trend in customs taxing most EMS packages that I´ve gotten in the past year or so. Surely enough--no customs fee for this one.
The item and package:
| It was a rather large package. Very safely sealed with clear tape. |
| Finally, the figure itself, out of its box. Not a single dent or defect on it, despite its long trip across the ocean. |
Ta-Daa! My G.E.M. Series Rurouni Kenshin -Romance of the Meiji Swordsman- Kenshin Himura (Limited Distribution ver.) Complete Figure. Gosh, don´t you love those long names the companies come up with? I´ve always liked Kenshin better in Battosai Blue than Rurouni Pink. So when I saw that this figure was available....
Overall, I give the shop a POSITIVE review.
--The customer service is polite and fast!
--The website is easy to navigate.
--There are several options for shipping; any person, from the fussiest to the more relaxed can pick and choose. No forced EMS shipping.
--The prices for figures are very reasonable. Older figures have a bit of a discount (this one had a 26% discount, despite being a limited edition).
--The buying process is easy to follow and guided. The people at AmiAmi are in contact with you via email throughout the whole process.
Was this review helpful? Do you feel like I should add anything in particular to make it a more well-rounded review? If you have any questions, feel free to ask!
















